Shared Mailbox - Who can request a shared email "Mailbox"?

  • A shared mailbox must be "owned" by someone
  • Usually Managers or Senior Administrators will request to be "owners" of a shared mailbox
  • The owner must have the authority to designate staff that will be tasked with¬†sending, receiving and answering of the emails in this account¬†
  • In the event of a change of staff or their role the "owner" can make changes to who to add or remove having access to the mailbox as might be necessary¬†
  • The owner can decide if they want multiple staff having access or just one¬†