Please contact the I&ITS Help Desk as soon as possible and describe your problem. Let them know whether you are playing back from a Mac, PC or portable device, what browser you are using and the specific nature of the playback issue. I&ITS will try to help troubleshoot the issue and find a solution. In some cases, a recording may fail altogether, meaning it will not be available. Due to the many hardware and software components I&ITS cannot offer lecture capture as a guaranteed service, therefore, it is important to attend class even if it is being recorded for later review.