Frequently Asked Questions


1. Are you a NEW student?

  • Even if your computer account is created, the other "parts" of your access may not have been completed
  • Please be patient if it is the start of the term and contact IITS if you are unsure

2. Does your computer meet the minimum requirements:

  • Windows computer running Windows 10¬†or later, or
  • Macintosh computer running OS X 10.11 or later
  • An iPhone or iPad, with the App "Microsoft Remote Desktop" version 10 installed¬†-¬†available from the Mac App Store -¬†free of charge
  • High speed internet connection - this also means a good home wireless connection to your router

3. Does your computer have pending updates:

  • Often an update will require a restart, (pending), or a confirmation to complete
  • Updates can affect your wireless connection - stop working, crashing, disconnecting
  • Updates can affect web browsers - (security updates, new features), causing disallowed connections
  • System updates can affect APPs - will stop working or only partially work
  • PLEASE complete all updates if you have any Remote connection issues

4. I cannot logon:

  • Your password may have expired?
  • Has your Dentistry¬†computer account expired -¬†graduating student accounts are expired in August
  • Are you putting your logon information in this form:¬† Dentistry\DentID (you do need the Denitstry\.....)
  • Are you using your UTORid password rather than your DentID password?

5. The remote connection keeps disconnecting:

  • Your remote connection will automatically log off after 5¬†minutes for Students¬† - IF...
  • are considered "inactivity" - remember to open what you need, work on it, save it, and leave - (don't¬†go for lunch)
  • The maximum session time is 2 hours
  • If you are on the University's wireless and this is happening when you are "active" it is likely a wireless connection issue



We call your type of remote connect to Dentistry - "Remote Apps", which is a series of shortcuts to access Axium, MiPac and your file shares on Dentistry servers. 

1. PC's with windows 10:

  • Read these instructions¬†
  • Press this link to connect¬†to Remote APPS¬†
  • Use the format to logon: dentistry\DentID¬† example: dentistry\jonesj
  • put in your Dentistry password, as if¬†you were logging on to a computer at the Faculty

2. MAC's with IOS version 10.12 or later:

  • Read these instructions¬†
  • Download this APP from the Apple
  • Install the APP
  • Press "Add a workspace" and put this workspace URL paste in:¬†¬†
  • Press ADD
  • Put your username in this format: dentistry\DentID¬† example: dentistry\jonesj
  • Put in your Dentistry password, as if¬†you were logging on to a computer at the Faculty


  • Office 365, (known as O365), is a suite of¬†software available to you to install on your own computers.
  • You can be download to your home computer, laptop, tablet or smart phone.
  • This applications¬†are core to working on your own computer away from the Faculty.
  • You can install up to 5 copies total on different devices.¬†¬†
  • It includes popular¬†applications shown below here:
  • OR use the web-versions
  • The web-version of the app are available¬†by pressing the "waffle" icon shown in the upper right from
  • Use Teams to do a video conference, plus other collaborations tools
  • Use "OneDrive University of Toronto" to upload your working files and access them anywhere




  • OneDrive is a Microsoft product that allows you to store files in the "cloud".¬†
  • You can easily access files from almost any device that has an internet connection¬†
  • "OneDrive - University of Toronto"¬†¬†is an¬†excellent choice for working files, or project files that you will want to access from home.
  • Windows 10 included Microsoft OneDrive - this is only available to you from a Microsoft account and is not connected to¬†"OneDrive - University of Toronto"¬†
  • If you already have your own personal Microsoft account, you will now have two "OneDrive"s!
  • You will have to decide how to best organize your files and may consider just using one account
  • The Faculty of Dentistry is a medical institution and therefore great caution should be used with any Patient records¬†
  • The University has guidelines to help¬†you decide what is not appropriate for OneDrive, please take a look in order to protect privacy and reduce the risks.
  • Please do not post any Level 4 information into "OneDrive - University of Toronto", (This includes Patient Information)

More information and helpful links:

U of T Enterprise Application and Solutions Integration 

U of T Information Commons


We recommend you use Teams.  All of the features of Skype have been integrated into Teams.  If you are familiar with Skype you will find Team easy to start using.

Here's why:

  • Teams has the advantage of access the all your contacts including the U of T published contacts.¬†
  • Often the need to have a "virtual" meeting is with members in your work circle, where you are likely a member in a TEAM's group anyway.¬†
  • Teams is integrated with Outlook and the other Office 365 apps that you are likely using anyway.
  • It is free and fully support by the University
  • Informal video meetings can happen ad hoc easily with any TEAM members - no need to schedule or send an invitation¬†
  • It is still possible¬†to¬†meet with¬†someone¬†external to your team to be part of a video meeting
  • It is free and fully support by the University
  • It is secure and relies on Data Centers in Canada
  • It has most features available in Zoom like recording, white boards, screen sharing, chat, calendaring, and file sharing
  • Teams has more integration with other Office 365 tools like getting files from OneDrive, or opening word, excel or PowerPoint files in Teams
  • Teams is also a better "all-round" collaboration tool

More information and helpful links:

U of T Enterprise Application and Solutions Integration 

U of T Information Commons

If you lost your card you can follow the link below.




Teams Meeting Guides

Topic covered:

  1. What to expect 
  2. Teams Meeting etiquette
  3. How to join a meeting
  4. Joining the meeting - your settings
  5. In the meeting - your controls
  6. Other Resources

Teams meetings types 

Teams - General meeting guide

Teams - Quick guide


  • Remember that team members have been determined by the person who created your¬†group, or "Team"
  • Team members¬†must be¬†part of the University of Toronto
  • You can search for and add anyone within U of T to join a video meeting as a "Guests" to your Team ad hoc without an invitation
  • If you want someone¬†external to U of T¬†to be part of a video meeting you must invite them as an "External Guest"
  • "External Guests" must be invited to a video conference meeting via an email sent from a calendar meeting request¬†¬†
  • In Teams go to the calendars and click on the time you want your meeting¬†¬†
  • Invite the guest by pasting their email in the attendees area
  • Save the meeting and your "External Guest" will receive a link to the scheduled meeting where they can join
  • Here is more information.


There are many resources for learning about Microsoft TEAMS.  Here are some useful links:

From Microsoft:

Teams videos

Quick Start video

Managing Meetings

From Linkedin Learning:

Essential Teams

Tips and Tricks

This folder is mapped automatically as the "X" Drive when you logon to any Dentistry computer with your computer account.

To access these files from your own laptop make a remote connection to "Remote Apps", press the "explorer" button and the "Student Resources" folder will open. 

More information here:

Your files at Dentistry:

  • Logon to a Dentistry computer with your account
  • Navigate to where the file was saved
  • Go back to the folder where the¬†file was located
  • right-click on the folder, and press Properties
  • select ‚ÄėRestore Previous Versions‚Äô
  • Choose a time nearest to when the file was accidently deleted
  • USE CAUTION with this feature because¬†it restores all the files back to that moment in time, not just the one you deleted
  • Press the "Open" button and a folder will open with the files as they were at the point in time
  • Review the files carefully in the window to confirm with you need
  • If you have new files since that date in the folder you will notice that they are¬†removed
  • This tool only works at the folder level, if you have lots of files in the folder you may want to move them to a folder called "New"
  • Move the "New folder" out of the folder you are going to restore
  • Click on restore and close the window after it says your files are successfully restored.
  • Your file should be back in its original location.
  • You will now need to carefully compare the other restored files to your "New" folder and make sure it has all of your other files
  • Remove or delete any duplicate files

From my OneDrive - Univerisity of Toronto:

  • It is possible to permanently delete files from OneDrive so if given the option to put files in the "recycle bin" please do
  • Logon to and go to the "waffle" on the upper left
  • From this menu, choose OneDrive
  • Go to the "Recycle Bin" and locate the file
  • choose the file and press restore