Frequently Asked Questions

If you lost your card you can follow the link below.




If there are files on your recently used list that you'd like to remove, simply right-click them and choose Remove from list.


For an example please click here.




To make password self-service process easier a native app for iOS & Android are available to download, it is called ADSelfService Plus.


You can download the iOS app from the App Store and the Android App from the Play Store.

App Store:

Play Store:

Setting up the iOS and Android Apps

To configure the ADSelfService Plus mobile app manually, you will have to perform the following steps:

  • Open ADSelfService Plus mobile app
  • Tap Server Settings 


  • in the Server Settings page, enter for the Server Name.
  • Enter the Port number 443.
  • Click the ‘Protocol’ toggle to HTTPS.
  • Tap Save to finish.
  • Now you can use the “Password Reset” or “Change Password” button on the main screen of the app.

To restart the computer, please click on the yellow triangle that says restart computer. below is an icon with what it looks like:

Welcome to the Faculty! Please have your hiring authority fill out and submit the appropriate “IITS request for services and provisioning form” found here:

This will provide us with the appropriate information to create your DENTid account. We will also prepare an identification card for you to use when in the Faculty of Dentistry. We require an ID photograph for this card and due to the new COVID-19 protocols, we are asking for you to submit this image. The instructions on how to take and submit this photograph can be found here:

Once we have created your Faculty of Dentistry ID card we will notify you to create pickup arrangements, as well as provide your username and password, for accessing our faculty computers.

There are two methods of changing or resetting your DentID password.

1. Use a Dentistry computer:

  • Logon to a Dentistry computer, press CONTROL+ALT+DELETE and you will see an option to change your password.
  • Your password must be a minimum of 10 digits long with upper case, lower case letters, and numbers.
  • You cannot use a previous password.


2. From the IITS website:

  • You can enroll in the DentID password recovery service or reset your password here.
  •  If you do not know your password click on the “Forgot your Password” option and follow the instructions that will be presented to you on the screen.
  • Once enrolled in the service, you will be able to change/reset your password by being asked specific identifying questions that you filled out when you enrolled into the service. Once you answer these questions correctly the service will allow you to reset your password.
  •  It is STRONGLY recommended that you take the time to enroll with this tool, as password resets will not be available personally at the IITS help desk or after normal working hours.