Frequently Asked Questions

It is a common practice to use cloud-based storage services to share documents and collaborate with others. While there are a number of free cloud-based storage services available, the only one currently supported at the Faculty of Dentistry is has completed an information risk assessment and it has been determined that this service is suitable for general file-sharing collaboration when there is a need to collaborate with peers outside of the Faculty of Dentistry. Please note that we only recommend this service for general file sharing and collaboration. For clinical files, we have an in-house secure managed file transfer service called DentDox. Finally, you should always be using your Faculty of Dentistry provisioned storage resources as the main location to store your documents on a daily basis.  For more information, or to discuss the most appropriate file storage solution for your particular scenario, please contact the IITS help desk and we will be happy to advise you correctly.


Email is not considered a secure means to transfer clinical image files or other digital clinical documents between the Faculty and external healthcare providers in the circle of a patient's care. For this purpose, the Faculty of Dentistry has provisioned DentDox, which is a secure managed file transfer service that encrypts files at rest and in transit through a password protected portal. If you wish to use this service or want to know more, please contact the IITS help desk and we will provide instructions for both you and the outside healthcare provider you need to communicate with.

Email messages with large attachments can wreak havoc on email servers and end-users' computers. Downloading such email message can take hours on a slow Internet connection and block any sending or receiving of messages through the duration. To share files larger than 10MB, use the University of Toronto UTSend to temporarily make a file (or files) available to another user across the Internet, in a secure and efficient manner.

You can find the University of Toronto UTSend here.There are two distinct kinds of users that will be accessing the  system: inside users, who are associated with the organization running the service, and outside users, which encompasses the rest of the Internet.