Frequently Asked Questions

If you have not configured remote access on your laptop, please refer to these student guides first:

1. I have a PC

2. I have a MAC

Once you are connected to the remote apps you can use the "explorer" to connect to your files and the "Student Resources" folder.  See the attached guide:

Yes most full time Faculty and Administrative Staff will have access.

Unfortunately clinical associates will NOT have access to this service due to licensing issues.

Remember you must do your part and uphold patient privacy at all times and ensure your device is password/passcode protected.

System Requirements:

  • Windows computer running Vista or later, or
  • Macintosh computer running OS X 10.9 or later, an iPhone or iPad, with the App "Microsoft Remote Desktop" version 8.0 installed - available from the Mac App Store - free of charge
  • High speed internet connection
  • Dentistry computer account (the account you use to log into the Faculty computers)

Please be aware that:

  • Your remote connection will automatically log off after 5 minutes of inactivity
  • The maximum session time is 2 hours

Please see these two guides for setting up remote apps on your personal computer.  The last item is a configuration for windows users.  It is referred to in the windows guide:

 

Yes, but with some restrictions. 

Remember you must do your part and uphold patient privacy at all times and ensure your device is password/passcode protected.

In order to access programs like AxiUm from your device, or your home computer, we have provided a tools called "remoteAPP" for PC's and  "Microsoft Remote Desktop" for MAC's.

NOTE: The MAC app "Microsoft Remote Desktop" DOES NOT allow students to have a "Desktop" but rather will show all the applications you need like Axium, Word and Excel.  You can also access all your files. So the name of the app is a bit misleading.

System Requirements:

  • Windows computer running Vista or later, or
  • Macintosh computer running OS X 10.9 or later, an iPhone or iPad, with the App "Microsoft Remote Desktop" version 8.0 installed - available from the Mac App Store - free of charge
  • High speed internet connection
  • Dentistry computer account (the account you use to log into the Faculty computers)

Please be aware that:

  • Your remote connection will automatically log off after 5 minutes of inactivity
  • The maximum session time is 2 hours

Please see these two guides for setting up remote apps on your personal computer:

Recently, you may have received an email warning staff and faculty about email messages that may seem trustworthy, but, if opened, could be dangerous. CryptoLocker is a particularly malicious piece of ransomware (Ransom Software) that targets all versions of Windows, encrypts a user’s files, and then sells the files back to the user for a high price.
Once the software has finished its encryption process, displays a CryptoLocker payment program prompting the user to send a ransom of either $100 or $300, in order to decrypt the files. This screen will also display a timer stating that the user have 72 hours, or 4 days, to pay the ransom or, else the program will delete the encryption key.

How did I become infected?

This infection is typically spread through emails sent to company email addresses. These emails pretend to pose customer support related issues from Fedex, UPS, DHS, etc. These emails contain a zip attachment that, when opened, infect the computer. These zip files contain executables that are disguised as PDF files: they display a PDF icon and are typically named something like FORM_101513.exe or FORM_101513.pdf.exe. Since Microsoft does not show extensions by default, these files look like normal PDF files and people open them.

How to prevent your computer from becoming infected by CryptoLocker:

FoolishIT LLC offers a free utility called CryptoPrevent, which automatically adds the suggested Software Restriction Policy Path Rules listed below to your computer. This facilitates those using Windows XP, SP2 and above in quickly adding Software Restriction Policies to their computer, to help block programs like CryptoLocker and Zbot.

A new feature of CryptoPrevent whitelists any existing programs in %AppData% or %LocalAppData%. This is a useful feature which ensures that any restrictions do not affect legitimate applications that are already installed on your computer. To use this feature, make sure you check the option labeled ‘Whitelist EXEs’ already located in %appdata% / %localappdata% before you press the Block button.

You can download CryptoPrevent here

Once the file has been downloaded, extract the folder and run the program to keep your computer and data secure. If you have further questions or concerns about either CryptoPrevent, or the security of your files, please contact us at help@dentistry.utoronto.ca  or 416-979-4900 Ext.4480.

 

Yes if you have enrolled with the web-based "password reset tool", PRIOR to your password expiring or needing to be re-set. 

  • If you have enrolled click here to change or reset your password.
  • This tool asks specific identifying questions of you, that later can be re-answered by you to prove your identity and allow a reset of your password
  • it is STRONGLY recommended that you take the time to enroll with this tool, as password resets will not be available after normal working hours

Alternatively, please visit the IITS Help Desk in Room 346 with a piece of photo ID.

First, navigate to where the file was saved: if the file was located in a folder, right-click on the folder, and select ‘Restore Previous Versions.’ Choose a time nearest to when the file was accidently deleted. Click on restore and close the window after it says your files are successfully restored. Your file should be back in its original location.

Yes if your password has NOT expired, or you have locked yourself out of your account from too many wrong password attempts.

From work on a Dentistry computer:

  • After logging on to your computer, press CONTROL+ALT+DELETE and you will see an option to change your password
  • Your password must be 8 digits long with upper case, lower case letters, and numbers.
  • You cannot use a previous password exactly, but you can alter a previous password to make it different

From any computer:

      1. Password Recovery Tool

        If you have enrolled with the web-based "password reset tool", PRIOR to your password expiring or needing to be re-set: 

  • If you have enrolled click here to change or reset your password.
  • This tool asks specific identifying questions of you, that later can be re-answered by you to prove your identity and allow a reset of your password
  • it is STRONGLY recommended that you take the time to enroll with this tool, as password resets will not be available after normal working hours

      2. Use your Dentistry email account to change your password:

  • Access your email account here mail.dentistry.utoronto.ca. Log in and go into ‘Settings’ (the black small clog wheel, top right corner) then select ‘change password.’

Alternatively, please visit the IITS Help Desk in Room 346 with a piece of photo ID.

Please sign up for the password recovery tool. From there, click on "Enroll for Reset". This will allow you to reset your password if you ever forget it.

If you are a new student, please contact the Registrar's office at extension 4372 (or drop by Room 104).  If you are faculty or staff, please contact the HR department at extension 4386 (or drop by Room 305).  Once you have the required documentation, please visit the IITS Help Desk in Room 346.