Frequently Asked Questions

Windows 10:

  • Review the instructions
  • Download this configuration file and move it from your "downloads" folder to your desktop, so you can use it again
  • Click on this file to launch the connection
  • Use this¬†format to logon: dentistry\DentID¬† example: dentistry\jonesj
  • Put in your Dentistry password, as if¬†you were logging on to a computer at the Faculty
  • When finished choose "disconnect" to end the session
  • re-use the configuration file called "virtual desktop¬†- Staff and Faculty only" on your desktop next time

MAC's with IOS version 10.1 or higher:

  • Read these instructions¬†
  • Download this APP from the Apple
  • Install the APP
  • Put your username in this format: dentistry\DentID¬† example: dentistry\jonesj
  • Put in your Dentistry password, as if¬†you were logging on to a computer at the Faculty
  • Dentistry Remote Connections will not work¬†for collaboration and advanced communication tools like Teams, ZOOM, Skype¬†
  • More restrictive for file sharing external to the Faculty
  • Files can only be accessed during your session to Dentistry.
  • Will not work with¬†VoIP the phone app called Communicator or for applications that use sound and video, like Teams, Zoom, Skype, YouTube, etc.


1. Are you a clinical associates?

  • Unfortuately you do¬†NOT have access to this service
  • University¬†licensing arrangements only allow for fully time staff

2. Does your computer meet the minimum requirements:

  • Windows computer running Windows 10¬†or later, or
  • Macintosh computer running OS X 10.11 or later
  • An iPhone or iPad, with the App "Microsoft Remote Desktop" version 10 installed -¬†available from the Mac App Store -¬†free of charge
  • High speed internet connection - this also means a good home wireless connection to your router

3. I cannot logon:

  • Your password may have expired
  • Has your Dentistry¬†computer account expired - has your status changed with the Faculty?¬†
  • Are you putting your logon information in this form:¬† Dentistry\DentID (you do need the Denitstry\.....)
  • Are you using your UTORid password rather than your DentID password?

3. The remote connection keeps disconnecting:

  • Your remote connection will automatically log off after¬†20¬†minutes for Faculty and Staff¬† - IF...
  • are considered "inactivity" - remember to open what you need, work on it, save it, and leave - (don't¬†go for lunch)
  • The maximum session time is 2 hours
  • If you are on the University's wireless and this is happening when you are "active" it is likely a wireless connection issue



  • Dentistry remote connections are the only way you can access Axium, MiPac and Filemaker.¬†¬†
  • Properly have safeguards against Privacy requirement for Patient data and sensitive information.
  • We call this a "Virtual Desktop" because it is similar to your computer desktop¬†but it is server based and standardized¬†
  • We include standard office applications, but not all software you might normally use
  • This is NOT a connection to your office¬†computer
  • Office 365, (known as O365), is a suite of¬†software available to you to install on your own computers.
  • You can be download to your home computer, laptop, tablet or smart phone.
  • This applications¬†are core to working on your own computer away from the Faculty.
  • You can install up to 5 copies total on different devices.¬†¬†
  • It includes popular¬†applications shown below here:
  • OR use the web-versions
  • The web-version of the app are available¬†by pressing the "waffle" icon shown in the upper right from
  • Use Teams to do a video conference, plus other collaborations tools
  • Use "OneDrive University of Toronto" to upload your working files and access them anywhere




  • OneDrive is a Microsoft product that allows you to store files in the "cloud".¬†
  • You can easily access files from almost any device that has an internet connection¬†
  • "OneDrive - University of Toronto"¬†¬†is an¬†excellent choice for working files, or project files that you will want to access from home.
  • Windows 10 included Microsoft OneDrive - this is only available to you from a Microsoft account and is not connected to¬†"OneDrive - University of Toronto"¬†
  • If you already have your own personal Microsoft account, you will now have two "OneDrive"s!
  • You will have to decide how to best organize your files and may consider just using one account
  • The Faculty of Dentistry is a medical institution and therefore great caution should be used with any Patient records¬†
  • The University has guidelines to help¬†you decide what is not appropriate for OneDrive, please take a look in order to protect privacy and reduce the risks.
  • Please do not post any Level 4 information into "OneDrive - University of Toronto", (This includes Patient Information)

More information and helpful links:

U of T Enterprise Application and Solutions Integration 

U of T Information Commons


We recommend you use Teams.  All of the features of Skype have been integrated into Teams.  If you are familiar with Skype you will find Team easy to start using.

Here's why:

  • Teams has the advantage of access the all your contacts including the U of T published contacts.¬†
  • Often the need to have a "virtual" meeting is with members in your work circle, where you are likely a member in a TEAM's group anyway.¬†
  • Teams is integrated with Outlook and the other Office 365 apps that you are likely using anyway.
  • It is free and fully support by the University
  • Informal video meetings can happen ad hoc easily with any TEAM members - no need to schedule or send an invitation¬†
  • It is still possible¬†to¬†meet with¬†someone¬†external to your team to be part of a video meeting
  • It is free and fully support by the University
  • It is secure and relies on Data Centers in Canada
  • It has most features available in Zoom like recording, white boards, screen sharing, chat, calendaring, and file sharing
  • Teams has more integration with other Office 365 tools like getting files from OneDrive, or opening word, excel or PowerPoint files in Teams
  • Teams is also a better "all-round" collaboration tool

More information and helpful links:

U of T Enterprise Application and Solutions Integration 

U of T Information Commons

If you lost your card you can follow the link below.




If there are files on your recently used list that you'd like to remove, simply right-click them and choose Remove from list.


For an example please click here.




Attache dis the link on how to get a zoom license.

To restart the computer, please click on the yellow triangle that says restart computer. below is an icon with what it looks like:

Teams Meeting Guides

Topic covered:

  1. What to expect 
  2. Teams Meeting etiquette
  3. How to join a meeting
  4. Joining the meeting - your settings
  5. In the meeting - your controls
  6. Other Resources

Teams meetings types 

Teams - General meeting guide

Teams - Quick guide


  • Remember that team members have been determined by the person who created your¬†group, or "Team"
  • Team members¬†must be¬†part of the University of Toronto
  • You can search for and add anyone within U of T to join a video meeting as a "Guests" to your Team ad hoc without an invitation
  • If you want someone¬†external to U of T¬†to be part of a video meeting you must invite them as an "External Guest"
  • "External Guests" must be invited to a video conference meeting via an email sent from a calendar meeting request¬†¬†
  • In Teams go to the calendars and click on the time you want your meeting¬†¬†
  • Invite the guest by pasting their email in the attendees area
  • Save the meeting and your "External Guest" will receive a link to the scheduled meeting where they can join
  • Here is more information.


There are many resources for learning about Microsoft TEAMS.  Here are some useful links:

From Microsoft:

Teams videos

Quick Start video

Managing Meetings

From Linkedin Learning:

Essential Teams

Tips and Tricks

  • It is a tool to communication and coordination¬†with a group of people remotely or digitally rather that having an in¬†person meeting.¬†
  • Teams is part of the Microsoft Office 365 suite of software available to you free for download to your device
  • Teams can also be used from any web browser¬†using your U of T email account
  • You would use this for a project, perhaps a¬†work team, a supervisory group¬†or any organizational unit as you decide to designate.¬†
  • You create¬†a TEAM and add people from within the University.
  • TEAMS is an organizational level application - our organization is the University of Toronto, everyone else is a guest¬†
  • TEAMS will also allow you to add someone to the group, (within the University), for a short period
  • Otherwise¬†add a guest to allow them to temporarily participate in the group meeting¬†
  • Usually a manager, project manager or group leader will create the group and designate¬†members.
  • Any Staff or Faculty can request a Teams group
  • "Teams" are created¬†is by the University and must be requested via the Enterprise Service Center¬†by logging in with your UTORid
Teams main screen
  • Teams features include¬†screen sharing, scheduling in a¬†group calendar, uploading of working files for the group, "chatting" features for quick communication and a "phone" feature for speaking to a group¬†member within the software.
  • TEAMS is best for doing a video conference with all or some of the members.
  • TEAMS¬†members will join the group by signing in
  • They will remain connected to all of the members like a small office where you are in the same room or office area.
  • Think of it as a virtual office for the group members.¬†

The "Virtual Office" for information sharing:

Have a question for Jim, (like a regular office), check to see he is at his desk, (showing as online),and look over the partition and ask him a question, (write a chat).  Maybe Jim is down the hall, just call him, (press call in TEAMS), and ask him.  Maybe it is a more detailed question, take your spreadsheet to his office, (press video call and share your screen with the excel file).  Going for lunch, or an appointment, even easier than the real office, just change your "status" setting to say you are busy, can't be disturbed, or just "away" with a note "on lunch" that shows up when people look for you in TEAMS.




If Mipacs fails to load for you on your remote desktop connect please follow these steps:

You must have no spaces or special characters in your computer name. You then must wait up to two to four hours for the changes to take effect.

To change your computer name you can follow the instructions below:

    1.  Open System Preferences

    2.  Click on Sharing

    3.  Click on the field Computer Name: at the top

    4.  Highlight the current name and enter a new one (Note: You must have no spaces or special characters in your computer name.)

    5.  Press enter or click anywhere in the window outside of the text field to set the new name



Recently, you may have received an email warning staff and faculty about email messages that may seem trustworthy, but, if opened, could be dangerous. CryptoLocker is a particularly malicious piece of ransomware (Ransom Software) that targets all versions of Windows, encrypts a user’s files, and then sells the files back to the user for a high price.
Once the software has finished its encryption process, displays a CryptoLocker payment program prompting the user to send a ransom of either $100 or $300, in order to decrypt the files. This screen will also display a timer stating that the user have 72 hours, or 4 days, to pay the ransom or, else the program will delete the encryption key.

How did I become infected?

This infection is typically spread through emails sent to company email addresses. These emails pretend to pose customer support related issues from Fedex, UPS, DHS, etc. These emails contain a zip attachment that, when opened, infect the computer. These zip files contain executables that are disguised as PDF files: they display a PDF icon and are typically named something like FORM_101513.exe or FORM_101513.pdf.exe. Since Microsoft does not show extensions by default, these files look like normal PDF files and people open them.

How to prevent your computer from becoming infected by CryptoLocker:

FoolishIT LLC offers a free utility called CryptoPrevent, which automatically adds the suggested Software Restriction Policy Path Rules listed below to your computer. This facilitates those using Windows XP, SP2 and above in quickly adding Software Restriction Policies to their computer, to help block programs like CryptoLocker and Zbot.

A new feature of CryptoPrevent whitelists any existing programs in %AppData% or %LocalAppData%. This is a useful feature which ensures that any restrictions do not affect legitimate applications that are already installed on your computer. To use this feature, make sure you check the option labeled ‚ÄėWhitelist EXEs‚Äô already located in %appdata% / %localappdata% before you press the Block button.

You can download CryptoPrevent here

Once the file has been downloaded, extract the folder and run the program to keep your computer and data secure. If you have further questions or concerns about either CryptoPrevent, or the security of your files, please contact us at  or 416-864-8123.

Your files at Dentistry:

  • Logon to a Dentistry computer with your account
  • Navigate to where the file was saved
  • Go back to the folder where the¬†file was located
  • right-click on the folder, and press Properties
  • select ‚ÄėRestore Previous Versions‚Äô
  • Choose a time nearest to when the file was accidently deleted
  • USE CAUTION with this feature because¬†it restores all the files back to that moment in time, not just the one you deleted
  • Press the "Open" button and a folder will open with the files as they were at the point in time
  • Review the files carefully in the window to confirm with you need
  • If you have new files since that date in the folder you will notice that they are¬†removed
  • This tool only works at the folder level, if you have lots of files in the folder you may want to move them to a folder called "New"
  • Move the "New folder" out of the folder you are going to restore
  • Click on restore and close the window after it says your files are successfully restored.
  • Your file should be back in its original location.
  • You will now need to carefully compare the other restored files to your "New" folder and make sure it has all of your other files
  • Remove or delete any duplicate files

From my OneDrive - Univerisity of Toronto:

  • It is possible to permanently delete files from OneDrive so if given the option to put files in the "recycle bin" please do
  • Logon to and go to the "waffle" on the upper left
  • From this menu, choose OneDrive
  • Go to the "Recycle Bin" and locate the file
  • choose the file and press restore

There are two methods of changing or resetting your DentID password.

1. Use a Dentistry computer:

  • Logon to a Dentistry computer, press CONTROL+ALT+DELETE and you will see an option to change your password.
  • Your password must be a minimum of 10 digits long with upper case, lower case letters, and numbers.
  • You cannot use a previous password.


2. From the IITS website:

  • You can enroll in the DentID password recovery service or reset your password here.
  • ¬†If you do not know your password click on the ‚ÄúForgot your Password‚ÄĚ option and follow the instructions that will be presented to you on the screen.
  • Once enrolled in the service, you will be able to change/reset your password by being asked specific identifying questions that you filled out when you enrolled into the service. Once you answer these questions correctly the service will allow you to reset your password.
  • ¬†It is STRONGLY recommended that you take the time to enroll with this tool, as password resets will not be available personally at the IITS help desk or after normal working hours.