Frequently Asked Questions

Main Menu:

To listen to your messages - press 1

To record/change your “Busy” greeting - press 2

To record/change your "No answer" greeting - press 3

To record/change your "Extended away" greeting - press 4

To compose and send a new message - press 5

To delete all messages - press 7

 

After (pressing 1 above) WHILE listening to a message, you can:

To start at the beginning of the message - press 1

To pause message - press 2

To skip through message - press 3

 

After (pressing 1 above) and AFTER the message, you can:

To save current message - press #

To repeat current message - press 2

To go to previous message - press 4

To listen to envelope - press 5

To go to next message - press 6

To erase current message - press 7

To call back the number - press 8

To go to more options - press 9

To go back to the previous menu - press *

 

After (pressing 9 above) and getting more options, you can: 

To reply to message - press 1

To forward message - press 2

 

 

 

VoIP is a way of using your network cable to send and receive the sounds of your voice, or Voice over IP.  Rather than using a phone line it uses a network cable.  It is all digital, so it is great for networking and integration with other technologies.

At Dentistry we have two forms of VoIP. 

The first is a VoIP Phone, which is a device that looks like a traditional phone.  It is often called a "hard phone" because it is a physical piece of hardware:  

Polycom 311 phone

The second way we use VoIP is with a piece of software on your computer that "acts" like a phone. The software is called Communicator 7: 

The Communicator 7 Application          Logitech Headset

You may see this pop up on our computer desktop. You login using your username which is your new VoIP phone number. We provide a "headset" that has a microphone and headphone so you can hear and receive sound.  The combination of software on your computer and the headset are often called a "soft" phone because it is software based.

Most staff at Dentistry will receive a softphone using COMMUNICATOR 7 with a LOGITECH headset.  Most reception areas will receive a POLYCOM 311 hard phone.

 

Yes. Simply dial your Dentistry phone number with area code and wait for your voicemail message to start.  Once the message starts, press the * key.  This will take you to the voicemail menu where you can listen to your voicemail messages and access the other voicemail menu items.

Please see the following guide to change your passcode.  NOTE: You must know your existing passcode in order to make a change.  If you are accessing the voicemail for the first time please go to the following guide

You can change you passcode from:

  1. Your Dentistry computer using the Communicate 7 application
  2. Your own cell phone, home phone or other non-VoIP phone

If you need to get start and what to make a call, answer a call and learn the main functions of this new type of phone, attached is a guide to most uses of the new Polycom 311 Desktop phone:

Having multiple signatures is a handy way of going between the two accounts you manage.  See the attached guide to add an additional signature to Outlook you can choose to reply with manually or set to automatically display by default:

I have been asked to manage an email account, and have been given the rights to do so, how to I send a email message from this account?

  1. If you have been given "full access" to the other email account, it will automatically show up under your personal email account in outlook.
  2. If you have been given only "send as" rights the email account will not be displayed.

Please refer to this guide to add the "from" field to an email so it will appear as if it is from the other email account you have been askd to manage:

Attached is a guide to setup voicemail with your Polycom 311 desktop phone.  It is recommended that you record a custom personal greeting for those times when you are on the phone, or for when you are temporarily away from your desk. There is also an option to record and activate an extended absence greeting for vacations or other absences.

If you need to get start and what to make a call, answer a call and learn the main functions of this new type of phone, attached is a guide to most uses of the Communicator 7 VoIP application:

You most likely have "Do Not Disturb" turned on.  See the attached guide on how to turn this feature on or off in the Communicator 7 application:

Most printers have been re-assign new network addresses and therefore you will need to change the network address for the scanning function from your computer.  Please see this guide to made the changes:

If you have not configured remote access on your laptop, please refer to these student guides first:

1. I have a PC

2. I have a MAC

Once you are connected to the remote apps you can use the "explorer" to connect to your files and the "Student Resources" folder.  See the attached guide:

Yes most full time Faculty and Administrative Staff will have access.

Unfortunately clinical associates will NOT have access to this service due to licensing issues.

Remember you must do your part and uphold patient privacy at all times and ensure your device is password/passcode protected.

System Requirements:

  • Windows computer running Vista or later, or
  • Macintosh computer running OS X 10.9 or later, an iPhone or iPad, with the App "Microsoft Remote Desktop" version 8.0 installed - available from the Mac App Store - free of charge
  • High speed internet connection
  • Dentistry computer account (the account you use to log into the Faculty computers)

Please be aware that:

  • Your remote connection will automatically log off after 5 minutes of inactivity
  • The maximum session time is 2 hours

Please see these two guides for setting up remote apps on your personal computer.  The last item is a configuration for windows users.  It is referred to in the windows guide:

 

"I can't get voice messages".  "People have said they left a message but I don't see them". 

Please refer to this guide for the recommended settings for voicemail in the Communicator application to help with the above problems:

It is a common practice to use cloud-based storage services to share documents and collaborate with others. While there are a number of free cloud-based storage services available, the only one currently supported at the Faculty of Dentistry is Sync.com. Sync.com has completed an information risk assessment and it has been determined that this service is suitable for general file-sharing collaboration when there is a need to collaborate with peers outside of the Faculty of Dentistry. Please note that we only recommend this service for general file sharing and collaboration. For clinical files, we have an in-house secure managed file transfer service called DentDox. Finally, you should always be using your Faculty of Dentistry provisioned storage resources as the main location to store your documents on a daily basis.  For more information, or to discuss the most appropriate file storage solution for your particular scenario, please contact the IITS help desk and we will be happy to advise you correctly.

 

Email is not considered a secure means to transfer confidential documents between the Faculty and external healthcare providers in the circle of a patient's care. For this purpose, the Faculty of Dentistry has provisioned DentDox, which is a secure managed file transfer service that encrypts files at rest and in transit through a password protected portal. 

Below, you can access a range of instructional materials, including a password reset guide, and a guide to sending and receiving documents with secured parties:

How to download files from DentDox

How to reset your password (Non UofT accounts)

How to send documents to external people

How to setup external accounts

How users can send you files securely using Request Files

The communicator 7 application allows to you to customize whom will get your forwarded calls, when you do not want to be disturbed and under what conditions your call will go to voicemail.  Please see the following guide to configure these settings:

Phone numbers you use often can be managed in the CONTACTS area of the communicator 7 application.  You can search the U of T - VoIP phone directory, your personal Outlook contacts, or create your own list.  You can even create custom groups of numbers.  See the following guide to see how:

If you would like to remove emails or "archive" old emails, but still retain a copy, you can use the EXPORT feature in Outlook.  This should be used for items that you will not need to retrieve unless absolutely necessary.  Although the emails can again be IMPORTED back to Outlook, it is not something you would want to do regularly.  Please see the attached guide:

The Audio setting in Communicator 7 need to be set to use your provide headset in order to receive sound from your caller.  Also if you want to hear the ring of a call in Communicator 7 you will need to make sure the ring goes through your speakers.

It is recommended that you keep the password that you have been given and press remember password when you first login. 

You MUST know your present Password in order to make a change.  If you have forgotten your passcode you must come to the Help Desk at room 346 and we can re-set this for you.  If you are accessing the Communicator 7 application for the first time you will have been provided with a passcode.  Your "username" is the complete phone number, (* e.g. 416-864-____), that has been given to you. You may notice that your number is shown with a 1 in front, like 1-416-864-_____ You do not have to add this to sign in.

Please see the attached guide:

Please see the following guide to change your passcode.  Your new passcode will be 6 digits.  NOTE: You must know your existing passcode in order to make a change.  If you are accessing the voicemail for the first time please go to the following guide

You can change you passcode from:

  1. Your Dentistry computer using the Communicate 7 application
  2. Your own cell phone, home phone or other non-VoIP phone

 

Please use this guide below to setup your voicemail greetings for the first time. It is recommended that you record a custom personal greeting for those times when you are on the phone, or for when you are temporarily away from your desk. There is also an option to record and activate an extended absence greeting for vacations or other shorter absences.

"Call from phone" is only for people who have a VoIP phone and wish to use the Communicator 7 application to place their call via their attached Polycom 311 desktop phone.

The "Video call" feature is not available for Dentistry VoIP accounts.

If you accidently place your call using these button, your call will appear to be dialing but will not connect.  You must ONLY use “Call” when using the Communicator 7 application.

Yes - When you plug in your headphones you will get a message saying "which device do you want to use?".  Choose from the list: "Dell Speaker Out".  This setting will allow both your personal headphones and your Communicator 7 headset to work together.  You will hear a ring in your personal headphones, and then be able to put on your headset on to answer the call, without the other sound playing to your headset interfering.

You can do what is called "3 way calling" which will allow you to add 2 people in addition to yourself to a call. 

If you require more people to join a call you will not be able to do this from your phone or the Communicator 7 application.  You can call any regular phone number (even outside Dentistry) to add them to the call, they do not have to have a VoIP phone.

I want to transfer a call to someone in the University or outside Dentistry - can I do this?

Yes - You can transfer a call to any number you can normally dial.

 

Simple plug in the headset to a free USB port on your computer and use these handy switches:

Logitech headset switches

To access email from home there are two options.

  1. Use the mail app at mail.dentistry.utoronto.ca and log in with your dentistry username and password.
  2. By logging into remote desktop and by starting outlook 2013 like you do at the faculty.

These are the Axium dispensary kit types and sundries available within the system as well as the powerpoint presentation.

Dispensary Videos

1. Personal Planner Dispensary Request: https://iits.dentistry.utoronto.ca/node/1086
2. Create appt's & linking tx's using the EHR: https://iits.dentistry.utoronto.ca/node/1087
3. Create appt's & linking tx's using Scheduler: https://iits.dentistry.utoronto.ca/node/1088

This video explains how to create an appointment and link in treatments using the Axium scheduler.

This video explains how to create an appointment and link in treatments to these appoints using EHR. 3 different methods are explained.

This video explains how to add a dispensary request using Axium.

When you navigate to the Faculty of Dentistry's main website and get the error message, "disallowed key characters" you will need to clear your browser's cookies and cache. This seems to be happening in very rare instances and generally on older browser versions. If you require assistance with this please contact our help desk at 416-979-4909 ext. 4480, in person in room 346 or by email at help@dentistry.utoronto.ca.

If clearing the cookies and cache does not fix the problem please contact the I&ITS help desk and help us troubleshoot the issue further by providing the  following information:

  • The URL of the page that produced the error
  • The browser you were using and the version
  • Whether you were on a Mac or PC
  • A screen capture of the browser and error

This problem is the result of the switch from our old website to the new website on February,28, 2017 and the way certain browser versions manage cookies and caching.

The Evaluations module will allow you to review all your grading cards for in process and completed work, along with unevaluated and unapproved procedures. Watch the video above and follow along with the instructions listed here:

  • Click on the evaluations icon on your desktop.
  • Click on the search button now. This will pull up all your grades.
  • Select the second to last item.
  • Click on the view button, to see that grading card.
  • The “unevaluated treatment” tab. This tab, lists treatments that have not been graded.
  • Click on the patient column header to sort the items by patient’s name.
  • Right click on the first item for patient Day Research.

Using the Mark-Up tool in Microsoft Word not only keeps track of changes made the article by the reviewer, but also allows for questions and comments to the author.

A quick video introduction to the Dental Procedure Education System (DPES) for students.

Here are the basic guidelines for creating a DPES Pro article.

This tutorial will outline how to print a powerpoint presentation to PDF.

  • Click on the file menu item.
  • Then the print tab.
  • Make sure Adobe PDF is selected.
  • Choose where you want to save the file then save.

This tutorial will show you how to copy a list of e-mails from excel to outlook.

  • Click on a column in excel by pressing 'Ctrl+a'.
  • Right click on the selected e-mails and press copy.
  • Goto Outlook and in the to field paste the e-mails by pressing 'Ctrl+v'.

This tutorial will outline how to edit adobe PDFs.

First step is to make sure your using adobe acrobat 10 pro. Acrobat pro can be distinguished by a white icon and the normal reader by a red one. To launch the program select the start icon and search for 'adobe x pro'.  Another method is right clicking on PDF and select 'open with' then select the acrobat with the white icon.

Once you open the PDF if you can select the text then it is editable. To continue,

  • Select tools then content.
  • Select edit document text.
  • Now you can edit the text.

Note: You may see warning, the warning means fonts might not be availabe and will use a substitute.

This module will allow you to get a list of all your patients including their account balances, all the treatments you've performed with a list of grades, and all the procedures you've completed. You will only be using 3 tabs of the information manager: Patient Clinical and Billing. Watch the video above and follow along with the instructions listed here:

  • Click on the Information manager icon on your desktop.
  • Click on the “Custom” button.
  • For this example, choose the last option.
  • Click on the select button.
  • Click on search to see the report.
  • Click on the billing tab now.
  • To get a list of all procedures, click on the custom button.
  • Select this option
  • Click on the select button.
  • Click on Search to see the list.
  • Click on the “treatment code” column header.
  • Click on the Add button and close the window.
  • Click on the custom button.
  • Select the AR option
  • Click on select.
  • Click on search
  • Click on the clinical tab.
  • Click on the “all grades” option.
  • Click on select.
  • Click on search.

This tutorial will show you how to add and refill a prescription for your patient. Watch the video above and follow along with the instructions listed here:

  • Click on the rolodex icon now.
  • Select patient Day Research.
  • Click on the Electronic Health Record icon on the desktop.
  • Click on the Prescriptions tab.
  • Click on the Create a New Record icon.
  • Select Amoxicillin from the DRUG drop down list.
  • Select the 250mg dosage.
  • Under the frequency type Once a day.
  • Click on the OK button.

The EHR Forms video will demonstrate how to add forms for your patient. This tutorial will show you how to add a prescription for your patient and print it out. Watch the video above and follow along with the instructions listed here:

  • Select plan treatment from your personal rolodex.
  • Now click on the Electronic Health Record icon on your desktop.
  • Select the forms tab
  • To add a form to this patient’s record, click on the “Create a New Record” icon on the bottom half of the screen.
  • Click on the OK button.
  • Enlarge the form by clicking on the up arrow.
  • Click on question number 1.
  • Choose Normal consideration from the dropdown list.
  • Click on the Calculate button.
  • Then click on the approve button at the top.

The Chart Add video will teach you when and how to use the Chart Add tab. The Chart Add tab is used to add treatments for a patient which is similar to the Tx Planning module with a few important differences. Watch the video above and follow along with the instructions listed here:

  • Select Patient day research from your personal rolodex.
  • Click on the Electronic Health Record icon.
  • Click on the chart add tab, this is the folder with the plus sign to the right of the odontogram.
  • Make sure dental Treatments is selected and click on the restorative category.
  • Under the quick list , select on code 27211 PFM crown, notice the pen beside this code.
  • Click on site 46 on the odontogram.
  • Add this item by clicking on the add planned tx button.
  • Click on the add button.
  • Click on the blue box on the main axium window.
  • Select the PFM crown and the lab.
  • Ask your instructor to approve.
  • Both items now appear in black.
  • The procedure will be added to the treatment history tab and in the progress tab.
  • Click on the Treatment history tab now.
  • Click on the estimate icon which is the yellow icon in the bottom. Here you can view the cost of all the procedure that you have added.
  • Click on the PFM corn.
  • Click on the PFM corn lab. The total cost appears at the bottom of the screen.

This video will teach you how to use the Treatment Plan tab in EHR. Watch the video above and follow along with the instructions listed here:

  • Select Patient on your personal rolodex.
  • Click on the Electronic Health Record tab on your desktop.
  • Select the treatment plan tab.
  • To enter a new treatment plan, click on the “create a new record” icon.
  • Click on the “3 dots” which is located on the far right.
  • Click on dental pain on this list.
  • Click on the add a new record icon on the top.
  • Click on the diagnosis tab.
  • Click on the general plan tab.
  • Click on the Detailed plan tab.
  • Click on the Create a new record icon.
  • Click on the diagnosis on this window.
  • Click on the codes subtab.
  • Click on the quick list sub tab.
  • Select code 01103, which is the complete exam.
  • Select the “add a new record” Icon.
  • Select preventive.
  • Click on code 11113, scaling 3 units of time.
  • Click on the add a new record icon.
  • Click on the codes subtab.
  • Select the restorative category.
  • Double click on code 21223 which is permanent molar 3 surface non bonded.
  • Click on the add a new record icon.  
  • Click on the codes subtab.
  • Click on code 21223 permanent molar.
  • Click on add a new record icon.
  • Select code 11113 from the treatment planning window.
  • Click on the details sub tab.
  • Click on the display button.  
  • Click on the copy
  • Click on the Entry button.
  • Select the item you want to delete.
  • Click on the delete record button.
  • Click on the codes subtab. Under category, select oral surgery.
  • Click on code 71101, extraction single tooth.
  • Select site 27 on the odontogram.

The EHR-Tx history tab allows you to see all the treatments, notes and forms for your selected patient. This video will teach you how to create multiple treatment plan options for your patient. Watch the video above and follow along with the instructions listed here:

  • Select Patient Take two video from your personal rolodex.
  • Click on the Electronic Health Record icon on your desktop.
  • Double Click on the blue box now.
  • Double click on this item.
  • Click on the in process option to change the status.
  • Click on the OK button.
  • Double click on the “complete exam procedure”
  • Select the completed option.
  • Click on the OK button.
  • Double click on the blue box.
  • Select the complete exam which has the status C.
  • Click on the 3 dots, beside the site box.
  • Click on the “deselect all” button.
  • Choose site 21 from the list.
  • Click on the OK button.
  • Click on the 3 dots beside the from date.
  • Click on the OK button,
  • Click on the in progress tab

The Electronic Health Record, commonly known as the EHR is one of the most frequently used modules in AxiUm with various tabs and subtabs. That's why we've divided the EHR tutorials into different sections to make them easier to understand. Watch the video above and follow along with the instructions listed here:

  • Select Patient from your personal Rolodex.
  • Select tooth: 22.
  • Right click and select age change.
  • Select tooth 44.
  • Right click and select missing.
  • Click on tooth 41 for this example.
  • Right click and select tooth notes conditions.
  • Click on the Add a new Note icon on the top.
  • Select tooth 28.
  • Right click and select Show tooth history
  • Select tooth 46.
  • Right click and select tooth details.
  • Right click and select view tooth.
  • Click on this icon now,
  • Click on the “add new” button. Your general note will then appear on the treatment history window,
  • By clicking on the print button, you can click any selected tab.

The Patient Care module is in fact a summary page for each and every one of your patients. If you wish to see this summary for a patient, first you have to select that patient from your personal rolodex and then click on the Patient Care icon. Watch the video above and follow along with the instructions listed here:

  • Click on the Rolodex icon now.
  • Select Patient Day Research from your personal rolodex.
  • Click on the Patient Care icon on your desktop.
  • Click on the Record Type header.

The Personal Planner tutorial will teach you how to use your personal planner. Personal Planner allows you to keep track of unapproved treatments, notes, assigned patients, appointments, patient needs and overdue patients. Watch the video above and follow along with the instructions listed here:

  • Click on the Personal Planner icon on your desktop.
  • Click on the magnifying glass.
  • Click on the magnifying glass now.
  • Click on the “end date” column header now.
  • Click on the appointments tab now,
  • Click on the magnifying glass.
  • Right click on the very last patient on the list, take two video, and select “go to appointment”
  • Click on the “reschedule” button. Now, you need to Close the Appointment History window.
  • Click on the chair tab to select your assigned chair. Make sure the correct clinic comes up, and if not,
  • Click on the book icon to change the clinic.
  • Select chair 163. click on the active tab.
  • Click on the Patient needs tab now.
  • Click on the Add a New Record icon on the top.
  • Under type, select “general treatment”.
  • Click on the 3 dots beside the “codes” section.
  • Double click on the appropriate treatment, in this case, choose Perio.
  • Click on the “add “button and close this window.
  • Click on the Overdue Pts tab now.
  • Click on the magnifying glass to see the list.

The Scheduler tutorial will teach you how to schedule appointments. You will also learn how to record a missed or cancelled appointment for your patient. Watch the video above and follow along with the instructions listed here:

  • Click on the scheduler icon,
  • Click on the book icon.
  • Double click on Clinic 1.
  • Now click on the 12:30 time at the very bottom of your screen.
  • Now click on the active tab.
  • Select the correct time from the App Code drop down list.
  • Click on the Treatment Plan button.
  • Double click on the Specific Oral exam.
  • Select the Perio kit from the appointment status drop down list.

The Messenger tutorial will demonstrate where you’ll find important email messages from the Clinic Office, Program Directors and Administration Staff. You may use this module to contact each other as well. Email messages will be generated automatically each time a new patient is assigned to you. Watch the video above and follow along with the instructions listed here:

  • Click on the message icon now.
  • Double click on the last message by Markia Banfi which is at the very bottom of your list.
  • Click on the forward button now.
  • Click on the three dots to the right of the “To” field to find the recipient.
  • Type Banfi in the Criteria box and click on column header “Member Name”.
  • Double click on the first option.
  • Type young in the criteria box.
  • Double click on Instructor Steven Young.
  • Select Marika Banfi from your recipients’ list. Now click on the left pointing arrow.
  • Select the send button and this message will be sent only to Steven Young.

The Patient Card tutorial will review all the tabs in the Patient Card and will focus on certain fields of importance. Watch the video above and follow along with the instructions listed here:

  • Click on the rolodex icon now.
  • Select Patient Production Video from your personal rolodex.
  • Click on the Patient Card icon.
  • Click on the Contact Notes icon.
  • In order to add a note, first you have to type your note in the empty box, and then click on the Add a New Record icon, that is the icon with the plus sign at the top.
  • Type “notes here” in the empty box and click on the Add a New Record icon.
  • Now close this window.
  • The Do Not Treat status means that the Patient has overdue payments therefore should not be treated;
  • Now let’s Move on to the Insurance 1 box, located on the left hand side of the screen.

The Rolodex tutorial will teach you how to call up a patient, place your patient in your personal rolodex and how to add a recall for your patient. Watch the video above and follow along with the instructions listed here:

  • Click on the rolodex icon which is the first icon on the top left.
  • Type the underscore character and press enter now.
  • Select patient “plan treatment”.
  • Double Click on patient “plan treatment”.
  • Right click on plan treatment and select “hold patient in list”.
  • Right click on Plan Treatment on your personal rolodex and select Patient recalls.
  • Click on the down arrow beside the Recall Code Box and select 2PER6 which means perio recall 6 months.
  • Click on add a new record icon which is on the top left.

These tutorials have been created to better acquaint you with AxiUm. These video demonstrations use audio narration so please ensure your speakers are on or you may use a headset.

The Alteration Memo video will teach you how to alter final treatment plans. Watch the video above and follow along with the instructions listed here:

  • Select patient Dave Smith.
  • Click on the Electric Health Record icon on your desktop.
  • Click on the create a  new record icon,
  • Click on the oral surgery category
  • Select extraction single tooth.
  • Select site 27.
  • Click on the add planned treatment icon.
  • Click on the chart number at the bottom of your screen.
  • Click on the Treatment history tab.
  • Click on the estimate icon.
  • Select the two procedures on site 27.
  • Click on OK.
  • Click on print.
  • Select on the procedure that you will no longer be performing.
  • Click on the delete record icon.

What is blackboard?

Blackboard is a learning management system. You can use blackboard to share files, grades and information to students. Blackboard has a graphical user interface with a uniform look and feel, each course has a shell and in that shell exists instructional tools, features like Announcements, email, and a grade center are already thier and waiting for you to use. To summarize, Blackboard is centrally administered service offered by the university of Toronto. as an instructor, you can manage a course or a group of courses, and the files associated to each course.

The Course Shell

The course shell is what the students will visually see. Within the course shell you can lay out the content as you like. For example you can create a lecture schedule menu link and list all your lectures and corresponding lecture downloads. The videos and tutorials presented in this website will help you build your course.

STEP 1: First step is to create a content area for your lecture schedules, press the green box with the plus sign and select CREATE CONTENT AREA.

STEP 2: You can now name your content area, for example call it LECTURE or LECTURE SCHEDULES.

STEP 3: Now click on the new content area on the side bar and press the BUILD CONTENT tab and select ITEM.

STEP 4: Fill in the NAME of the content item (aka. Lecture #1) and then a description of what this item is about (aka Date / Time / What the lecture is about etc...)

STEP 5: To attach a file scroll down to attachments and select BROWSE CONTENT COLLECTION.

STEP 6: Then select UPLOAD >> UPLOAD FILES.

STEP 7: Select CHOOSE FILE (You have the option whether it automatically overwrites or not.

STEP 8: Select the name of the file then press open.

STEP 9: Now press SUBMIT.

STEP 10: Select the item you want to add.

STEP 11: A dialogue will pop up informing you that for this action you will need to give explicit read permissions, say OK. Press SUBMIT to save everything you have worked on.

OPTIONAL: All done! If you would like to test what it would look like to students. Turn edit mode on/off (Located near the top right hand side).

STEP 1: Click on the little down arrow of the item you wish to edit.

STEP 2: Next click on EDIT this will allow you to make changes.

STEP 3: Press submit to save.

Hover your mouse over the menu item. Hold down left mouse button and drag to the desired location. To access options for the menu item click on the two down arrows and select from.

  • Rename Link - Renames the link,
  • Hide Link - Prevents students from seeing the content.
  • Delete - Will delete all the content within that menu item.

Each graded piece of work requires you setup a grade column. First head over the grade center, then select full grade center. Press create column. Now type in a name for the assignment or test. The grade center display name is what the column is called in the grade center display. You can add a description in the big text box explaining what this item is. Now add a primary display. This dictates what type of mark will be entered. The choices are,

  • Score - shows the number of point out of total possible.
  • Text - This option is an ungraded column for informational purposes only.
  • Percentage - converts score to percentage.
  • Letter - If you put in a numerical grade converts it to a letter grade.
  • Complete / Incomplete - Will appear complete if any mark is entered.

Now under Points possible choose what this item is graded out of. Once complete then press submit.

To grade students alphabetically. Head over to the grade center tab and select full grade center. Then create a new grade column. In the options change primarily display to letter, and select the score of what the item will be graded out of. Then press submit.

To change the grading schema. Make sure the full grade center is still open and select manage then grading schema. Click on the two down arrows under letter and press edit. Now you can modify what the letters represent numerically.

In this tutorial you will learn how to upload marks to blackboard using an excel file.

  • In Blackboard go to the control panel under customization
  • Go to tool availability.
  • Find UT Opscan upload make sure the box is checked and then submit.
  • Opscan upload will now appear in course tools. Click on it.
  • Once the page loads select the grade column you want to apply the marks to.
  • Upload the file.
  • A page will load and you must choose which columns in the excel file defines the student UTorids and which has the grades. Once complete then click submit.
  • The next screen will display which students had grades successfully applied. If any students where not listed or if any students didn't have marks applied.

Note: Make sure to double check in grade center if everything was applied correctly.

As an instructor, you want to be confident that your course is well designed and functions as intended—before your students see it. Use student preview to review the course content and validate the course behaviours, such as those that control the availability of course content or require a particular interaction from the student to be triggered. With student preview, you can experience your course exactly as your students do.

If your printer is missing from your desktop computer follow the instructions below to add it back.

Steps

  1. Click on the windows start button.
  2. Click on devices and printers.
  3. Click add a printer.
  4. Click add a network wireless or bluetooth printer.
  5. Select monochrome.
  6. Select next twice.
  7. Press finish.

Verify your printer has been added under Devices and Printers. If you followed these steps successfully you are now able to print.

These are the steps to fax from the faculty printers:

  • Press the fax icon on the printer, (not all printers support faxing and therefore some will not have a fax icon)
  • NOTE: You must have long distance privileges, (a code), to fax outside the area code
  • for a LOCAL fax, enter 9 + (area code) + (fax number)
  • for a LONG DISTANCE fax, enter 8 + 1 + (area code) + (fax number) + (four || keys*) + (your long distance code)  *|| is the "pause" button on the printer, that looks like two small lines
  • The fax does NOT issue a printed confirmation, but you can listen for a connection and answer from the device to confirm transmission
  • You will be issued a printed report if the fax was NOT successful
  • if you have any issues faxing, please email the IITS helpdesk at help@dentistry.utoronto.ca

The CMOS status light should be green and indicate "Active". If it does not, please verify the sensor is plugged in, then close MiPacs, exit from Axium and restart the computer. If the issue persists, contact the Radiology Clinic at extension 4377.

Contact the team leader in your clinic or the Radiology Clinic at extension 4377.

Close MiPacs, exit out of Axium and restart the computer. This should resolve the issue.

Lecture capture uses specialized hardware and software in the classroom to record PowerPoint presentations along with the synchronous audio of the instructor. There is also an option to capture a second video window for a visual recording of the instructor or to record something such as a hands-on demonstration. The recording is made available to students to review after it is processed and posted to the University’s MyMedia video streaming service.

There is some manual processing involved before the recording can be made available for review, however, you can generally expect the recording to be available within two business days.

Since there are intellectual property rights involved, the recording must be agreed to and requested directly by the instructor. Please ask your instructor if she/he is willing to submit a request to I&ITS to have a class or series of classes recorded. It is important that I&ITS receives the formal request from your instructor at least one week in advance of the class so that it can be scheduled in the system.

At least one week prior to the class, contact the I&ITS Help Desk with your request. You will be asked to fill out and sign a formal request to have a class or series of classes recorded. Once this is done we will schedule the recording(s) in the system.

Just before going to the classroom, sign out a wireless microphone from the I&ITS Help Desk. The podium microphone can also be used as long as you stay at the podium during the entire duration of the lecture.  The recording has been scheduled to start automatically at the beginning of your class and stop automatically at the end of your class so you can just deliver your presentation as you normally would. It is as simple as that!

Lecture Capture is available for the following classrooms: the auditorium, 170, 171, 216 and 360.

Please contact the I&ITS Help Desk as soon as possible and describe your problem. Let them know whether you are playing back from a Mac, PC or portable device, what browser you are using and the specific nature of the playback issue. I&ITS will try to help troubleshoot the issue and find a solution. In some cases, a recording may fail altogether, meaning it will not be available. Due to the many hardware and software components I&ITS cannot offer lecture capture as a guaranteed service, therefore, it is important to attend class even if it is being recorded for later review.

Welcome to the Faculty! Please contact us at help@dentistry.utoronto.ca or drop by Room 346 to activate your Dentistry Network account. Once we have created your Faculty of Dentistry username and password, please drop by our office to schedule your ID badge photograph - you’ll need to have this ID badge on you at all times.  

 

You can, but there are often fees involved, and turn-around times may vary. Please drop by the IITS Front Desk (Room 346) or contact help@dentistry.utoronto.ca. In your email, please provide the following information:

  • Your role at the faculty
  • The number of scans required
  • Clarification as to whether the scans are for publication or for a PowerPoint presentation
  • The deadline for completion of your scan

Once we have assessed your request, we will provide a quote for this service.

Please follow these steps:

  • Insert the USB drive into the printer
  • A new window will then pop up, requesting that you present your access card
  • Swipe your access card
  • The printer will open now your USB drive. You will see a dialogue box on the screen, asking if you want to scan to your USB drive
  • You can then scan a document to your USB drive

You can only scan to e-mail contacts with either a @dentistry.utoronto.ca, @mail.utoronto.ca or @utoronto.ca e-mail address. Click the email icon on the printer.
Place the document on the scanner, and type in the email address you’d like your document sent to. Once your document has been emailed, you’ll have the option to scan another document if required.

The Faculty of Dentistry provides a fleet of multi-function printers to meet all of the Faculty's document management requirements. Printing via the Dentistry network requires the following:

  • An active Dentistry Account
  • A valid Dentistry ID badge, which can be obtained from the IITS office in Room 346

You can print from any Dentistry managed computer, or you can install the small print utility described below to print from any laptop computer running either Windows or Mac:

Dentistry Remote Print Utility – Windows:


Simply download, extract and launch the correct installer for your system (available below). You will then have an available printer called “BW.”

[x32 bit client]
[x64 bit client]


Dentistry Remote Print Utility – MacOSX: (requires Mac OS X 10.6 or later)


If you own a Mac computer please download the printer "driver".

Dentistry Remote Print Utility for Mac OS

 

Below are the files you’ll need for installation:

 

University of Toronto WiFi is now operated by main campus. You can request an immediate guest account for WiFi here. You will be required to log into the account sponsor tool with your own UtorID credentials. This will allow the guest to have 5 days of access. 

If your guest requires more than 5 days, please contact the Help Desk at help@dentistry.utoronto.ca.  Please provide your guest’s full name, their e-mail address, the amount of time for which this account is required, and the purpose of the guest account.

Portal has an information website related to most Blackboard issues - portalinfo.utoronto.ca. This site also provides news about improvements to Blackboard and training documentation for instructors, staff and students.

To log on to Blackboard, visit portal.utoronto.ca and enter your UtorID and password that you use for your central campus account.

Yes, but with some restrictions. 

Remember you must do your part and uphold patient privacy at all times and ensure your device is password/passcode protected.

In order to access programs like AxiUm from your device, or your home computer, we have provided a tools called "remoteAPP" for PC's and  "Microsoft Remote Desktop" for MAC's.

NOTE: The MAC app "Microsoft Remote Desktop" DOES NOT allow students to have a "Desktop" but rather will show all the applications you need like Axium, Word and Excel.  You can also access all your files. So the name of the app is a bit misleading.

System Requirements:

  • Windows computer running Vista or later, or
  • Macintosh computer running OS X 10.9 or later, an iPhone or iPad, with the App "Microsoft Remote Desktop" version 8.0 installed - available from the Mac App Store - free of charge
  • High speed internet connection
  • Dentistry computer account (the account you use to log into the Faculty computers)

Please be aware that:

  • Your remote connection will automatically log off after 5 minutes of inactivity
  • The maximum session time is 2 hours

Please see these two guides for setting up remote apps on your personal computer:

  • Select the patient from Rolodex
  • Click on the ‘Patient Card’ icon
  • Click on the ‘Patient’s Physician’ section
  • Click on the ellipses (…) beside the ‘Name’ box
  • Type in the name of the physician or an underscore ( _ ) to see the entire list
  • To select a physician, double-click on their name.

To add a new physician, click on the ‘Add a New Record’ icon, and fill out the necessary information.

Please follow these steps:

  • Select the patient from Rolodex
  • Click on the ‘Patient Card’ icon
  • Click on the Patient’s ‘Physician’ section
  • Click on ‘By’ under the referrals box
  • Click on the ellipses (‘…’) to the right of ‘Referred By’
  • Type in the name of the DDS student. Typing an underscore (‘_’) will display the entire list
  • To select a DDS student, double-click on their name
  • Click on the ‘Add a New Record’ icon
  • Close the window.

If you wish to add a new DDS student to the list, follow the steps above, except instead of searching for a name or typing an underscore, select the Create a New Record icon, fill in the information, and click ‘Save.’

Please follow these steps:

  • Select the patient from Rolodex.
  • Click on the ‘Transactions’ icon.
  • Select the ‘Treatment’ tab.
  • Click on the ‘Planned’ sub-tab.
  • Select your procedure.
  • Click ‘Submit.’
  • Click ‘OK.’

A feature of AxiUm enables you to select a patient without opening Rolodex. Once you have a list of patients in front of you, right-click and select ‘Select Patient.’

The patient’s balance appears above the ‘Reason/Note’ box.

Note: please remember to enter the patient’s date of birth, since AxiUm automatically charts primary teeth on the odontogram if no date of birth is entered. If you enter the date of birth of a patient under the age of 18, AxiUm will prompt you to enter the guarantor’s information.

Yes: you can sort each column of the TX History by clicking on the column header.

Please follow these steps:

  • Double click the procedure
  • If the procedure is not completed, click ‘In Process.’
  • If you’ve finished the procedure, click ‘Completed’
  • Click ‘OK’

Undergraduate (DDS) students cannot modify notes. You can, however, add a new note updating an old one.

To connect to the wireless network with a Mac, follow these steps:

  • Go to the wireless icon on the top left of your screen.
  • Click on U of T and enter your UTORID Username and Password.
  • You should now be connected to the University of Toronto wireless network.
  • Please note that older versions of the Macintosh Operating System (Older than OSX 10.9 Mavericks) may require additional configuration steps when connecting to the U of T network.
  • If you are having connectivity issues, please submit an online help request to the IITS help desk at help@dentistry.utoronto.ca.

To connect to the wireless network on Windows, please follow these steps:

  • Click the wireless icon that appears on the bottom of the taskbar.
  • Click on ‘U of T,’ and a window will pop up.
  • Enter your UTORID username and password.
  • Note: If a message pops up notifying you that your computer cannot authenticate the server, just click ‘connect anyway.’
  • If you are having connectivity issues, please submit an online help request to the IITS Help Desk at help@dentistry.utoronto.ca.

Click this link to read this step-by-step guide to activating and setting up your UTORid and @utoronto.ca email account. 

By default, your Dentistry email address will be follow this formula:

firstname.lastname@dentistry.utoronto.ca.

An alternative formula includes your first initial in place of your first name, e.g.: johnathan.smith@dentistry.utoronto.ca vs. j.smith@dentistry.utoronto.ca.

To request this adjustment, please contact help@dentistry.utoronto.ca.

Your existing UTORmail account can be forwarded to your Dentistry e-mail. To set this up, click here. Look for the option that says make changes. Log into the site with your central campus UTORid credentials. Scroll down until you find the section that allows you to forward your e-mail, and follow the instructions on the screen.

Once your Dentistry account is created, you will be able to access your e-mail by clicking on the Outlook shortcut on your desktop. As a grad student, you must request a Dentistry e-mail address from the IITS Help Desk by submitting a help request at help@dentistry.utoronto.ca.

Follow these steps:

  • Right click your 'deleted items' folder
  • Click ‘recover deleted items’
  • Choose which ones you want to bring back to your deleted folder
  • Make sure to click on Restore Selected Items
  • Press OK when you are ready to retrieve the deleted emails

Recently, you may have received an email warning staff and faculty about email messages that may seem trustworthy, but, if opened, could be dangerous. CryptoLocker is a particularly malicious piece of ransomware (Ransom Software) that targets all versions of Windows, encrypts a user’s files, and then sells the files back to the user for a high price.
Once the software has finished its encryption process, displays a CryptoLocker payment program prompting the user to send a ransom of either $100 or $300, in order to decrypt the files. This screen will also display a timer stating that the user have 72 hours, or 4 days, to pay the ransom or, else the program will delete the encryption key.

How did I become infected?

This infection is typically spread through emails sent to company email addresses. These emails pretend to pose customer support related issues from Fedex, UPS, DHS, etc. These emails contain a zip attachment that, when opened, infect the computer. These zip files contain executables that are disguised as PDF files: they display a PDF icon and are typically named something like FORM_101513.exe or FORM_101513.pdf.exe. Since Microsoft does not show extensions by default, these files look like normal PDF files and people open them.

How to prevent your computer from becoming infected by CryptoLocker:

FoolishIT LLC offers a free utility called CryptoPrevent, which automatically adds the suggested Software Restriction Policy Path Rules listed below to your computer. This facilitates those using Windows XP, SP2 and above in quickly adding Software Restriction Policies to their computer, to help block programs like CryptoLocker and Zbot.

A new feature of CryptoPrevent whitelists any existing programs in %AppData% or %LocalAppData%. This is a useful feature which ensures that any restrictions do not affect legitimate applications that are already installed on your computer. To use this feature, make sure you check the option labeled ‘Whitelist EXEs’ already located in %appdata% / %localappdata% before you press the Block button.

You can download CryptoPrevent here

Once the file has been downloaded, extract the folder and run the program to keep your computer and data secure. If you have further questions or concerns about either CryptoPrevent, or the security of your files, please contact us at help@dentistry.utoronto.ca  or 416-979-4900 Ext.4480.

 

Yes if you have enrolled with the web-based "password reset tool", PRIOR to your password expiring or needing to be re-set. 

  • If you have enrolled click here to change or reset your password.
  • This tool asks specific identifying questions of you, that later can be re-answered by you to prove your identity and allow a reset of your password
  • it is STRONGLY recommended that you take the time to enroll with this tool, as password resets will not be available after normal working hours

Alternatively, please visit the IITS Help Desk in Room 346 with a piece of photo ID.

First, navigate to where the file was saved: if the file was located in a folder, right-click on the folder, and select ‘Restore Previous Versions.’ Choose a time nearest to when the file was accidently deleted. Click on restore and close the window after it says your files are successfully restored. Your file should be back in its original location.

Yes if your password has NOT expired, or you have locked yourself out of your account from too many wrong password attempts.

From work on a Dentistry computer:

  • After logging on to your computer, press CONTROL+ALT+DELETE and you will see an option to change your password
  • Your password must be 8 digits long with upper case, lower case letters, and numbers.
  • You cannot use a previous password exactly, but you can alter a previous password to make it different

From any computer:

      1. Password Recovery Tool

        If you have enrolled with the web-based "password reset tool", PRIOR to your password expiring or needing to be re-set: 

  • If you have enrolled click here to change or reset your password.
  • This tool asks specific identifying questions of you, that later can be re-answered by you to prove your identity and allow a reset of your password
  • it is STRONGLY recommended that you take the time to enroll with this tool, as password resets will not be available after normal working hours

      2. Use your Dentistry email account to change your password:

  • Access your email account here mail.dentistry.utoronto.ca. Log in and go into ‘Settings’ (the black small clog wheel, top right corner) then select ‘change password.’

Alternatively, please visit the IITS Help Desk in Room 346 with a piece of photo ID.

Please sign up for the password recovery tool. From there, click on "Enroll for Reset". This will allow you to reset your password if you ever forget it.

If you are a new student, please contact the Registrar's office at extension 4372 (or drop by Room 104).  If you are faculty or staff, please contact the HR department at extension 4386 (or drop by Room 305).  Once you have the required documentation, please visit the IITS Help Desk in Room 346.

Please review the following attachments for Office 2013 training materials:
Click here for Word 2013 Videos
Click here for PowerPoint videos
Click here for Excel 2013 Videos

Before we introduce new software at the Faculty we test it thoroughly, to ensure compatibility with our computing environment. To request new software, please submit a software installation request here

Follow these steps:

  • Select the patient from the Rolodex
  • Click on the ‘Transactions’ icon
  • Select the ‘Treatment’ tab
  • Click on the ‘Planned’ sub-tab
  • Select your procedure
  • Click ‘Submit’
  • Select as many procedures as you wish, and all items will show on the same form
  • Click ‘OK’

The endo procedure needs to be planned and approved prior to booking a chair. This task can be completed in Clinic 1, by the receptionist.

Follow these steps:

  • Select your patient from the Rolodex
  • Click on the Patient Card (on Rolodex)
  • Click on ‘Contact Notes’
  • Type your note and press the ‘Add a New Record’ icon
  • Close the window

Students cannot modify patient addresses or phone numbers. Patient address and phone numbers can be changed by the chartroom attendant, or the patient reception staff.

  • Select your PT from Rolodex
  • Click on the EHR icon
  • Select the date of the incorrect procedure
  • Print the procedures (without the notes) for that day only
  • Click on the Swiss Army knife
  • Uncheck the Show Notes box
  • Print the list
  • Highlight the incorrect item and make a note on the printout, correcting the errors
  • Have your instructor print their name on the form, and then sign it
  • Drop it off the form at Room 204B

Please follow these steps:

  • Go to the incorrect patient’s record
  • Select the date of the incorrect procedure
  • Print the procedures (without the notes) for that day only
  • Click on the Swiss Army knife icon
  • Uncheck the ‘Show Notes’ box
  • Print the list
  • Mark the procedure that needs to be deleted
  • Have your instructor print their name and sign the sheet
  • Drop off the form at Room 204B
  • Select the correct patient
  • Add the procedure you wanted to add
  • Secure approval, then put the procedure in its proper status

Follow these steps:

  • Plan the procedure again
  • Change the procedure to its proper status
  • Print the procedures (without the notes) for that day only
  • Click on the Swiss Army knife icon
  • Uncheck the ‘Show Notes’ box
  • Print the list
  • Mark the completed procedure and request a deletion
  • Request that your instructor sign the printout
  • Drop off the sheet at Room 204B

Follow these steps:

  • Highlight the approved, planned procedure in question
  • Click the ‘Delete Record’ icon

Please follow these steps:

  • Select the site on the odontogram
  • Right click, and from the drop-down menu that appears, select ‘Missing’

Please follow these steps:

  • Select the site in the odontogram.
  • Right-click and select ‘Tooth Notes/Conditions.’
  • Click the ‘Add a New Note’ icon.
  • Add your reminder.
  • Click on ‘Add New.’
  • Ask for your instructor’s approval.

Please follow these steps:

  • Click ‘Chart Add.’
  • Select the appropriate procedure.
  • Click on the ‘Details Tab.’
  • Type ‘99’ for site.
  • Click on the ‘Add Planned TX’ icon.
    Make a note, on that site, indicating the quadrant of the supernumerary tooth.
  • Have the note and the procedure approved.

If the lab procedure is already approved, please follow these steps:

  • Go to ‘TX History’
  • Click on the ‘Estimate’ tab

If the lab procedure is not approved, follow these steps:

  • Create a new plan called “Checking Procedure Prices”
  • Add any problem and diagnosis of your choice
  • Under the General Plan tab, add the first option: PERIO
  • Click on the Detailed Plan tab
  • Add a procedure to see the price

Suggestion: consider creating a Price Checking TX plan for one patient, and then using that plan for all other patients.

Please follow these steps:

  • Go to ‘Tools’ and select ‘Scratch Pad’
  • Type your note and press ‘Spellcheck’
  • Make changes and copy then paste

Please note that you should always have the Scratch Pad window minimized, and never close it.

By default, all of your planned procedures are displayed at the bottom of the TX History window.

Please follow these steps:

  • Go ‘TX History’
  • Click on the Swiss Army knife icon
  • Uncheck all the options other than the one you want to see
  • Press ‘OK’

To list a site in TX history, please follow these steps:

  • Go to ‘TX History’
  • Click on the three dots beside ‘Site’
  • Deselect all sites
  • Select the desired site
  • Click ‘OK’

 

In this instance, please follow these steps:

  • Go to ‘Evaluations’ (Evaluation Manager)
  • Search for the appropriate grading card
  • Click the ‘View’ button
  • Print the grading card
  • Have your instructor add the grade and sign the sheet
  • Drop off the sheet at room 204B

In this instance, please follow these steps:

  • Go to ‘Evaluations’ (Evaluation Manager)
  • Search for the grading card that was used
  • Click the ‘View’ button
  • Print the grading card, write an ‘X’ through it, and write which grading card should have been used instead
  • Request that your instructor sign the card
  • Drop it off at room 204B

Follow these steps to find a list of your primary patients:

  • Go to the Info Manager
  • Select the ‘Patients’ tab
  • Click on ‘Patient List’
  • Click on ‘Pre-defined’
  • Select ‘Primary Patient List’
  • Press ‘Select’
  • Click on ‘Search’

Please note that to print the list, you must first click ‘Select All.’

For a list of your patient’s balances, follow these steps:

  • Go to ‘Info Manager’
  • Click on the ‘Billing’ tab
  • Select ‘Patient Balances’
  • Click on ‘Pre-defined’
  • Click on ‘Patient Balances’
  • Press ‘Select’
  • Click on ‘Search’

Please note that the report may take a while to run.

Please follow these steps:

  • Go to ‘Info Manager’
  • Select the ‘Billing’ tab
  • Click on the ‘Treatments’ category
  • Press ‘Pre-defined’
  • Select ‘Completed Rest Procedures for Counting Surfaces’
  • Click on ‘Select’
  • Click on ‘Search’

Please note that to print the list, you must first click on ‘Select All.’

In these instances, please promptly contact patient reception using AxiUm Messenger.

In order to print insurance forms, please follow these steps:

  • Select the intended patient from the Rolodex
  • Click on the ‘Transactions’ icon
  • Select the ‘Treatment’ tab
  • Make sure the ‘Treatments’ sub-tab is selected
  • Select the desired procedure
  • Click ‘Submit’
  • Select as many procedures as you wish
  • Click ‘OK’
  • Click ‘OK’ again
  • Select a printer

Please send your request and requirements to help@dentistry.utoronto.ca

Please send an email to help@dentistry.utoronto.ca, advising when the guest lecturer is coming, what time the lecture starts, the room in which the lecture will take place, and any special AV requirements. 

When signing out equipment, please notify help desk staff that you may be returning the equipment after hours. We can then provide you with a key to one of our after-hours drop off boxes.

The Auditorium, Rooms 170, 171, 216, and 360 all have stationary computers at the podium, which connect to a stationary LCD projector.  The podiums also have a VGA cable, allowing users to connect personal laptops to the projector. Mac laptops and certain PC-based laptops may require an adapter to connect to the projectors.

For Faculty of Dentistry presentations, we loan the following equipment:

  • Digital LCD projectors
  • Dell laptops
  • Wireless microphones for all main lecture rooms
  • Elmo Visualizer
  • Extension cords

In collaboration with faculty and staff, we produce interactive course material. Please submit a help desk ticket by emailing help@dentistry.utoronto.ca and include as much information about the project as possible. After reviewing your ticket, we’ll contact you to book a time to discuss your proposed project.

Please note that we cannot guarantee commitment to all projects submitted. Initiation and completion of interactive projects depend largely on a project’s scope and timelines. In certain cases, you may need to find resources outside of the Faculty.

We have video equipment available on loan, including:

  • A wireless production microphone and receiver
  • A tripod
  • A consumer model digital video camera

A well-placed video can enrich many PowerPoint presentations. If you would like to include video in your presentation, please view our guide below to linking videos from a file, or – if internet connectivity is guaranteed – hyperlinking to a video on the web.

As long as this project is not a DPES production, you may book a recording for a short video clip by emailing help@dentistry.utoronto.ca with as much information as possible. We’ll then contact you, and book a time to discuss your proposed project. Because of the time and resources involved in video production, please be aware that last-minute requests may not be accommodated.

In order to book a surgery recording, please email help@dentistry.utoronto.ca with details such as date and time, procedure, surgeon name, instructor name, and location of the surgery.

The operatory in Room 340 must be booked for all surgical videos. This is the only location with a ceiling-mounted camera with remote access for camera control.

The DPES patient videos educate patients about dental procedures using plain language. These videos are available on the Patient Information site, which is easily accessible and searchable by the public.

The DPES student videos describe procedures in more detail, providing a concise visual overview of a procedure from beginning to end. These videos are available to students, faculty and staff at the Faculty of Dentistry.

Collaboratively producing a DPES production often follows these steps:

  • The first step towards creating a DPES project involves writing an article, reviewed by two of your peers
  • We will then take this article and create a script to be used for production, which we’ll submit to you, for your review
  • Depending on the subject, we may create two scripts – one for patients, one for students. We may also create a script for either patients or students
  • Production could involve either video and animation, or a fully animated production
  • We will record the narration, edit it all together, and once the final edit is approved, the video and article will be posted onto the DPES sites

If you are interested in producing a DPES project, please email help@dentistry.utoronto.ca, describing the procedure featured in your project. After reviewing your idea, we will contact you to discuss your proposed project.

Faculty of Dentistry staff and students can find dental procedural videos on the DPES (Dental Procedural Education System) page of the IITS (Information and Instructional Technology Services) here. DPES videos can be filtered by specialty, or searched by keywords.

Find videos tailored the general public on the DPES page on the Patient Information site, here.

We do not currently offer 3D printing services at the Faculty of Dentistry. If you are interested in 3D printing, please contact the MADLab at Gerstein Science Information Centre. Click here to learn about their services.

A NextEngine 3D scanner is available for special projects. You can book an appointment with us to review your proposal, and set up a brief training session with the scanner.

If you are interested in producing a 3D project, please book an appointment with us to review your proposal.

Time permitting, we can create unique poster content. Please contact help@dentistry.utoronto.ca with all the pertinent details to apply for this service.

We offer a library of PowerPoint-based templates, many of which suit research posters. These templates are labeled by their orientation (horizontal vs. vertical), and by their size. Click here to view and download a template. After creating your poster you can book an appointment with one of our staff to review your poster layout and design.

Time permitting, we create unique content for PowerPoint templates. Please contact help@dentistry.utoronto.ca with all the pertinent details to apply for this service.

Our PowerPoint template library is available for faculty and staff presentations; click here to browse the library. All templates have a title slide, followed by a text slides. 

If you require use of the Faculty of Dentistry logo, please contact Erin Vollick, Communications Officer. Please note the rules and guidelines for any material branded with the University of Toronto name. We advise you refer to the University of Toronto Style Guide and Watermark website when preparing presentations and posters.

Yes! We have a variety of free Research Day poster templates available for download. We also provide one-on-one assistance, helping Faculty students develop and polish their posters. To schedule your appointment, get in touch at help@dentistry.utoronto.ca, or drop by Room 346.

Yes! Arrange a one-on-one appointment by emailing help@dentistry.utoronto.ca to for assistance. You can also drop by the IITS office in Room 346.

The clinic office processes all requests for clinical records. Please contact Silvia Fontes at silvia.fontes@dentistry.utoronto.ca to request copies of clinical photos.

Due to privacy concerns, ID photos are only sent to the subject of each photo.

You can! Simply send a request to help@dentistry.utoronto.ca, and we’ll email the digital copy of your ID portrait to you.

Please drop by Room 346 to request a replacement. The ID badge replacement fee is $15 dollars plus HST.

We do! Passport photography turn-around time depends on studio availability and staff workload. The fee is $10 dollars + HST. Please contact us to book an appointment, either by dropping by Room 346 or emailing help@dentistry.utoronto.ca.

Specialized techniques, equipment and lighting are often necessary to document visual output from research projects. If you’d like help documenting an aspect of your research using photography, please contact us to book a consultation.

Yes! You may book a quick instructional session with an IITS staff member. Please contact us at help@dentistry.utoronto.ca, drop by Room 346, to schedule your session.

Clinical photography is a highly specialized field, requiring very specific camera equipment. Choosing the right equipment helps ensure the best photos possible for treatment planning. Click on the PDF below for an updated list of camera recommendations.

We have an extensive stock photography archive for your needs. Simply contact us at help@dentistry.utoronto.ca to book an appointment.

Yes we can! Arrange a booking by contacting us at help@dentistry.utoronto.ca, or by dropping by the IITS Office in Room 346. Please book group photos or event photography well in advance. Typically, we do not provide media support for events outside of the faculty building, but we do have a number of event-related promotional poster templates available. See the Layout, Design and 3D Modeling Questions section for more information.

To book a patient for clinical photographs, please follow these steps:

  • Check IITS studio availability in axiUm, and then contact us to book an appointment during the next available time. You can schedule your appointment in person at the IITS Office in Room 346, or by emailing your request to help@dentistry.utoronto.ca.
  • Locate the patient’s Patient Requisition and Release Form, which was included in the forms your patient signed upon their enrolment.
  • Drop by the IITS Office, and provide us with Patient Requisition and Release Form. We require this form at least 24 hours in advance of your patient’s booking.